Returns

LEGAL NOTICE / TERMS OF SALE

If the products purchased on Ecotone’s website do not fully satisfy you, you can make a return within 15 days following receipt of the order. Certain conditions apply:

  • The item has not been worn

  • It is in its original box or packaging

  • You have the invoice or transaction receipt

If the return does not meet these conditions, the product may be returned to you at your expense.

❗ No exchanges possible for online purchases.

Please allow a processing time of 5 to 10 business days for the refund. It will be made upon receipt of the package, using the same payment method used at purchase.

RETURN PROCESSING FEES

A processing fee of $15.00 (taxes included) will be deducted from your refund for any return made from Quebec or Ontario.
For other provinces, a fee of $25.00 will apply.

Our return labels are valid only with Purolator. If this service is not available in your area, you may return the item using the carrier of your choice, at your expense. In this case, no processing fee will be deducted from your refund.

Please note that if the return shipping costs exceed the amounts indicated due to your place of residence, the actual shipping cost will be fully deducted from your refund. In such a case, we will contact you beforehand to confirm the amount.

HOW TO MAKE A RETURN

To make a return, please follow the steps below:

  1. Fill out the form "Return of Goods" online by providing the following information:
    • Order number
    • First and last name
    • Item(s) to return and size(s)
    • Reason for return

  2. Receive your return label:
    Once the form is submitted, our team will send you a return label within 2 to 5 business days by email.

  3. Prepare your package:
    Place the unused and undamaged items in their original packaging, then in a sturdy shipping box or bag.
    Don’t forget to include your invoice or transaction receipt.

  4. Drop off the package at the nearest drop-off point.
    To find a Purolator shipping center, click here:
    👉 Find a Purolator shipping center

 

Important:

  • In-store purchases can only be processed in-store.
  • If you are not completely satisfied with your purchase, Ecotone commits to honoring its return policy outlined above.

 

IN-STORE PURCHASE

For all purchases made at an Ecotone store, you must contact the merchant directly to confirm the return policy applicable at that store.

To find the contact details of your Ecotone store:
 https://zone-ecotone.com/pages/magasins

WARRANTY

Items sold by Ecotone are new and free of defects. They are guaranteed for a period of 30 days from the date of purchase, against any manufacturing defects, under normal conditions of use.

In such a case, we will proceed with a replacement or a refund, using the same payment method as the original purchase.


QUESTIONS?

For any questions, you can:

use the chat button located at the bottom right of your screen to chat directly with our team.

or

write to us by email at info@zone-ecotone.com