Returns

*** For your Christmas shopping🎄made from November 1st, we accept returns until January 15th.
Shop with confidence! ***

 

LEGAL NOTICES / CONDITIONS OF SALE

If the products you purchased from Ecotone do not completely suit you, we will grant returns within 15 days following receipt, if all of the following conditions are met:

  • The item has not been worn.
  • It is still in its original box.
  • You have the invoice or receipt for the transaction.

In the event that the return does not comply with these criteria, the product may be returned to you and the delivery costs may be charged to you.

HOW TO MAKE A RETURN

BY CARRIER (At your expense)

If your merchandise is defective, you must write to us at the following email: in order to obtain authorization: info@zone-ecotone.com

For any other normal return, if you return the package to the Ecotone warehouse (at your expense), the merchandise must be adequately packaged to protect it. We advise you to take out insurance in case of loss.

We will make the refund upon receipt of the package, by the same method of payment of the purchase. No refund on initial freight charges and please allow 3-7 business days for carrier shipping time and credit processing.

SHIP YOUR PACKAGE TO THE FOLLOWING ADDRESS:

Ecotone - WEB
888 Chambly Street
Marieville,  QC
J3M 1R2

1-800-567-1729

Iimportant :

  • Purchases made in store can only be processed in store.
  • Purchases made online can be returned at your expense to the online store at the address above.
  • If you are not completely satisfied with your purchase, Ecotone undertakes to respect its return policy appearing above.

PURCHASE MADE IN STORE

For all purchases made in an Ecotone banner store, you must communicate directly with the merchant in order to validate the return policy provided for in this store.

To find your Ecotone store contact details: https://zone-ecotone.com/pages/magasins

GUARANTEE

Items supplied by Ecotone are new and free of defects. They are guaranteed for a period of 30 days from the date of purchase against any manufacturing defect if the product has been used under normal conditions. In these cases, we will replace the product or refund you with the same method of payment of the purchase.