Refund policy
LEGAL NOTICES / TERMS OF SALE
If the products purchased on Ecotone's website are not entirely satisfactory, you may return them within 15 days of receiving your order. Certain conditions apply :
• L's item has not been used
• It is in its original box or packaging
• You have the invoice or transaction receipt
If the return does not comply with these conditions, the product may be returned to you at your expense.
No exchanges are available for online purchases.
Please allow 5 to 10 business days for the refund to be processed. It will be issued upon receipt of the package using the same payment method used at the time of purchase.
Christmas Purchases
For purchases made from November 1 through December 31, 2026, inclusive, the return period is exceptionally extended for the holiday season.
Eligible items may be returned up to and including January 15, 2027, in accordance with the usual terms of our return policy.
NO EXCHANGES OR REFUNDS ON THE FOLLOWING PRODUCTS
Due to their nature, the following products are considered final sale and cannot be returned or refunded :
• Motors (outboard motors, trolling motors and related accessories)
• Electronic products (sonars, trail cameras, rangefinders, etc.)
• Optics (scopes, binoculars, telescopes)
• Compasses
• Batteries
• Calls
• Hygiene products
• Underwear and socks
• Fly-tying silk
• Salt lick products (mineral salts and related products)
• Sexual decoys
• Crossbows
• Knives
• Fuel
• Food
• Any item on clearance at 60% off or more
RETURN PROCESSING FEES
A processing fee of $15.00 (taxes included) will be deducted from your refund for any return made from Quebec or Ontario. For other provinces, a fee of $25.00 will apply.
Our return labels are valid only with Purolator. If this service is not available in your area, you may make the return using a carrier of your choice, at your own expense. In this case, no processing fee will be deducted from your refund.
Please note that if return shipping costs exceed the amounts indicated due to your place of residence, the actual shipping cost will be deducted in full from your refund. In such a situation, we will contact you in advance to confirm the amount.
HOW TO MAKE A RETURN
To make a return, please follow the steps below :
1. Fill out the Merchandise Return form online, providing: order number, first and last name, item(s) to be returned and size(s), and reason for return.
2. Receive your return label : Once the form has been submitted, our team will send you a return label by email within 2 to 5 business days.
3. Prepare your package : Place the unused and undamaged items in their original packaging, then in a sturdy box or shipping bag. N't forget to include your invoice or transaction receipt.
4. Drop off the package at the drop-off location nearest you. Find a Purolator shipping centre
Important :
• In-store purchases can only be processed in-store.
• If you are not completely satisfied with your purchase, Ecotone undertakes to comply with its return policy set out above.
IN-STORE PURCHASE
For all purchases made at an Ecotone banner store, you must contact the retailer directly to confirm the return policy applicable at that store. To find the contact information for your Ecotone store : zone-ecotone.com/pages/magasins
WARRANTY
Items sold by Ecotone are new and free from defects. They are warranted for a period of 30 days from the date of purchase against any manufacturing defects under normal conditions of use. In such a case, we will issue a replacement or refund using the same payment method used for the purchase.
QUESTIONS?
For any questions, you can write to us at info@zone-ecotone.com or use the chat button at the bottom right of your screen.