Refund policy

 

LEGAL NOTICES / TERMS OF SALE

If the products purchased on the Ecotone website are not entirely satisfactory, you may return them within 15 days of receiving the order. Certain conditions apply :

• The item has not been used
• It is in its original box or packaging
• You have the invoice or transaction receipt

If the return does not comply with these conditions, the product may be returned to you at your expense.

No exchanges are possible for online purchases.

Please allow 5 to 10 business days for the refund to be processed. It will be issued upon receipt of the package, using the same payment method used for the purchase.

 

NO EXCHANGES OR REFUNDS ON THE FOLLOWING PRODUCTS

Due to their nature, the following products are considered final sale items and cannot be returned or refunded :

• Motors (outboard motors, trolling motors and related accessories)
• Electronic products (fish finders, trail cameras, rangefinders, etc.)
• Optics (riflescopes, binoculars, telescopes)
• Compasses
• Batteries
• Calls
• Hygiene products
• Underwear and socks
• Fly-tying silk
• Saline products (mineral salts and related products)
• Sexual lures
• Crossbows
• Knives
• Fuel
• Food
• Any clearance item discounted by 60% or more

RETURN PROCESSING FEES

A processing fee of $15.00 (taxes included) will be deducted from your refund for any return made from Quebec or Ontario. For other provinces, a fee of $25.00 will apply.

Our return labels are valid only with Purolator. If this service is not available in your area, you may make the return with the carrier of your choice, at your own expense. In this case, no processing fee will be deducted from your refund.

Please note that if return shipping fees exceed the amounts indicated due to your place of residence, the actual shipping cost will be deducted in full from your refund. In such a situation, we will contact you in advance to confirm the amount.

 

HOW TO MAKE A RETURN

To make a return, please follow the steps below :

1. Complete the form Merchandise Return online, indicating : order number, first and last name, item(s) to be returned and size(s), and reason for return.

2. Receive your return label : Once the form has been submitted, our team will send you a return label by email within 2 to 5 business days.

3. Prepare your parcel : Place the unused and undamaged items in their original packaging, then in a sturdy box or shipping bag. Do not forget to include your invoice or transaction receipt.

4. Drop off the parcel at the nearest drop-off point. Find a Purolator shipping centre

Important :

• Purchases made in store can only be processed in store.
• If you are not completely satisfied with your purchase, Ecotone undertakes to comply with its return policy appearing above.

PURCHASE MADE IN STORE

For all purchases made at an Ecotone banner store, you must contact the retailer directly to confirm the return policy applicable at that store. To find the contact information for your Ecotone store : zone-ecotone.com/pages/magasins

 

WARRANTY

Items sold by Ecotone are new and free from defects. They are warranted for a period of 30 days from the date of purchase against any manufacturing defect under normal conditions of use. In such a case, we will provide a replacement or a refund, using the same payment method as the one used for the purchase.

 

QUESTIONS?

For any questions, you can write to us at info@zone-ecotone.com or use the chat button located at the bottom right of your screen.