- Free delivery $100 and more in Quebec** and Ontario
Free delivery for orders of $100 and + Quebec and Ontario (certain conditions apply)
SPECIAL CONDITIONS
- In Canada only
- Free transportation with any purchase of $100 or more, in Quebec and Ontario only, except for:
- Remote regions such as Manicouagan, Basse-Côte-Nord or others (see section 2)
- In Canada: Products with dimensions considered “non-standard” by carriers (see section 2)
- Valid shipping and billing addresses in Canada.
- Delivery to residences only.
- No package delivered to a post office box.
- The billing address must be the same as that on the credit card used.
2-Fixed chargesgeneral in Canada only on regular service - delays are between 4 to 7 working days
- Quebec and Ontario: $15
-
- Exception: Quebec or Ontario:Remote areas such as Basse-Côte-Nord, Manicouagan or others, we will contact you for these fees.
- Exception: In Canada: All products whose dimensions are considered “non-standard” by carriers, we will contact you for these charges.
- Labrador and Newfoundland: $55
- Nova Scotia, New Brunswick, Prince Edward Island: $19
- Manitoba: 23$
- Alberta, Saskatchewan: 25$
- British Columbia: $28
- Territories: Orders originating from Nunavut, Yukon or the Northwest Territories will not be serviced by our company.
TRACKING CONTROL :
Once the order has been placed, you will receive a confirmation email in which you will find an order number. Generally shipments are made by Purolator with signature.
CONDITIONS OF SALE :
- DELIVERY TIME
A period of 4 to 9 business days must be allowed for processing orders for products in stock at our warehouse and deliverable to Canada only.
- RESPONSIBILITY
Ecotone declines all responsibility in the event of delivery delays due to stock shortages, whether or not attributable to the carrier, or resulting from an agreement between the place of receipt and the carrier marked SNR (signature not required). Ecotone ships all its orders with a required signature. However, if an SNR agreement is in place for the receiving location, this means that you agree to leave the package without a signature, which is considered a valid signature. Consequently, if the package is lost or stolen following this delivery, Ecotone disclaims all liability and will not cover credit or order replacement costs.
DELIVERY ATTEMPTED - RECIPIENT NOT AVAILABLE
If a delivery attempt is made but the recipient is not available to accept the shipment, a delivery notice will be left specifying the address where the shipment can be picked up. Your shipment will be held at the shipping facility for up to five business days.
If the package is not collected within the allotted time, it will be returned to Ecotone.
If you still want your package, delivery costs will be charged for this 2nd shipment.
***UPDATE December 16, 2024***
Good news: Canada Post will gradually resume its services from December 17, 2024. However, the accumulated delay could lead to additional delivery delays.
Will your order arrive on time despite the Canada Post strike?
We understand how important it is for you to receive your orders quickly, especially at this time of year.
Since November 15, 2024, a national Canada Post strike has affected the processing and delivery of mail and packages.
For remote areas where Canada Post normally provides final delivery, packages will be held at the nearest collection point and sent once the conflict is over.
We thank you for your patience and understanding!