COVID: Preventive Measures
LEGAL NOTICES / CONDITIONS OF SALE
If the products you have purchased from Ecotone are not totally suitable for you, we will grant returns within 15 days of receipt, if all of the following conditions are met:
The item has not been worn.
It is still in its original box.
You have the invoice or receipt for the transaction.
In the event that the return does not comply with these criteria, the product may be returned to you and the delivery costs may be charged to you.
HOW TO MAKE A RETURN
AT THE STORE (Free)
Please come to the store nearest you with your item.
Have your order sheet handy. The article(s) must comply with the criteria mentioned above.
The store clerk will notify us of your return.
Please note that refunds will be made to the same payment method used for the original purchase. No refund on shipping costs and your return will be made within 3-7 business days.
As preventive sanitary measures, all returns are quarantined for a minimum period of 3 days before being processed by our employees.
BY CARRIER (At your expense)
If your merchandise is defective, you must write to us at the following email: email@example.com
For any other normal return, if you return the package to the Ecotone warehouse (at your expense), the merchandise must be adequately packaged to protect it. We advise you to take out insurance in case of loss.
We will make the refund upon receipt of the package, by the same method of payment of the purchase. No refund on initial freight charges and please allow 3-7 business days for carrier shipping time and credit processing.
SHIP YOUR PACKAGE TO THE FOLLOWING ADDRESS:
Ecotone - WEB
100, 12e avenue
** Purchases made in store can only be processed in store
** If you are not completely satisfied with your purchase, Ecotone is committed to respecting its return policy appearing above.
Communicate by email at: firstname.lastname@example.org for the applicable guidelines.
Items supplied by Ecotone are new and free of defects. They are guaranteed for a period of 30 days from the date of purchase against any manufacturing defect if the product has been used under normal conditions. In these cases, we will replace the product or refund the same payment method of purchase.